Wavelength Magazine

    Volume 21 Issue 3

                                                   Table of Contents

EDITORIAL

Editorial: Elijah's Call

By Ted Harris

L'appel d'Elijah

par Ted Harris

Message from the President

By Donna Anderson

Message de la Présidente

par Donna Anderson

Global Alliance Report

By George S. Rice Jr.

Corporate Advisory Council: Priority Dispatch Corporation

By Bill Boehly. Director of Consulting

APCO CANADA NEWS

APCO Canada is Looking For a Few Good Men and Women

Advocacy Committee: Add Your Voice to APCO Advocacy

INDUSTRY NEWS

Toronto CACC Becomes an Accredited Centre of Excellence (ACE)

NICE Inform Multimedia Incident Information Management Solution

Changing the World: The Road Ahead - 2010

By Dr. Anil K. Jampala

MEET A FELLOW MEMBER

Sandy Vogstad, OIC RCMP District Operational Communications Centre/911 PSAP

FEATURES

Wavelength Features a Unique Call Centre in Ontario Which Coordinates The Gift of Life

The Benefits of Project 25 Standards

 By Douglass Bigrigg

Compassion Fatigue: Resiliency and Recovery

By Dennis Brown and Grace Fowler

When The Communications Centre Staff Cannot go Home: Staff Sustainability

By Dennis Brown and Christina Summers

Quality Call Monitoring 101

By Carol Hubacheck

RCMP Civilian Member Telecommunication Operator Recruiting Unit

By Heather Sorge